Helpdesk
Your team reaches us by phone and email with questions and issues – service hours and response times as set in your SLA.
VEECOM ONE
Your partner for innovative IT solutions — computer service, cloud and security from a single source: as a one-off project or continuously managed, without surprises.
Hospitals, universities, research institutes, publishers and associations — some supported for years, others for a single project. A selection.
As ongoing support or as a single project – from computer service to IT security, all from one source. On site in Berlin, Brandenburg and Saxony, remotely throughout Germany and in the Czech Republic.
For a fixed monthly price and with one dedicated contact – including a data processing agreement under Art. 28 GDPR.
Your team reaches us by phone and email with questions and issues – service hours and response times as set in your SLA.
We continuously monitor servers, network and backups – and spot problems before you notice them.
Updates for Windows, software and devices – tested, scheduled and installed automatically.
Your data is backed up automatically – and quickly restored when it matters.
Antivirus and firewall – continuously maintained, monitored and up to date.
Your Microsoft 365 tenant in good hands – users, licences and devices via Intune.
Your servers and applications – run, backed up and maintained by us.
Your phone system from the cloud – supported, maintained and reachable wherever you work.
With a fixed quote and no support contract.
Network, Wi-Fi and servers – planned and set up so everything runs reliably.
The move to Microsoft 365 or the cloud – planned and guided step by step.
Your new cloud phone system – selected, set up and with your existing numbers.
We connect your software through interfaces – no double data entry, no manual work.
You know where things get stuck but not what the fix is? We will find it together.
Fast help via remote access – no need for anyone to come by.
Setting up computers, fixing problems, upgrading devices – on site at your premises. Data on damaged drives is recovered by our specialist partner.
Your office is moving? We plan the move of your IT and make sure everything runs at the new location.





We look after the systems and services you work with in day-to-day operation — seamlessly integrated into your workflows.
Example: storage fills up during the night.
Example: a new colleague starts on Monday.
Example: an important folder is deleted by mistake.
Example: a company phone is lost on the way.
Example: a customer request arrives by e-mail.
Tools we work with include: Microsoft 365, Windows and Windows Server, Azure and Entra ID, Exchange, Teams, SharePoint, OneDrive, Copilot, Intune, Proxmox VE, Hyper-V, VMware, Docker, Podman, Linux, Debian, macOS, iOS and iPadOS, Zabbix, Prometheus, Grafana, Nagios, Icinga, Traefik, n8n, PowerShell, Python, ChatGPT, Claude, Ollama, Jira, Confluence, Nextcloud, Zammad, OTRS, Bitwarden and Adobe.
Inspiration through innovatione.g. finding interfaces between your applications and automating workflows – with AI where it makes sense
Transformation through technologye.g. from your own server to Microsoft 365 – with Teams, SharePoint and automatic backups
We support your IT from the first conversation and individual projects through to day-to-day operation.
Six principles we work by – from the first conversation to day-to-day operations.
Tailored solutions: we listen and adapt to your company’s processes and goals.
Quick adaptation to different projects and company sizes – from a single workstation to the entire office IT.
Dedicated contacts, clear agreements and documented work – you always know where you stand.
VEECOM ONEExpertise from many successful projects in different sectors – from medical practices to universities.
Close coordination with you and our partners – for the best result.
We find interfaces between your systems, connect them and streamline workflows – with automation and, where it makes sense, AI.
What customers say about our work — publicly available on ProvenExpert.
“What I found very likeable and convincing was the individual work and the support that followed.”
“Even with tricky problems, we have always found a solution so far. Very committed to the task and always reachable.”
“The work processes precise and well-practised, the way of working excellent, the result exceeded all expectations”
“As a long-standing customer of the older generation, I can only express my satisfaction. Whatever the problem with the PC, one call is enough and help is practically on its way already, or it can be solved competently and remotely via TeamViewer. I can vouch for the expertise, reliability and friendliness. Based on this experience, I can only recommend them!”
“What I found very likeable and convincing was the individual work and the support that followed.”
“Even with tricky problems, we have always found a solution so far. Very committed to the task and always reachable.”
“The work processes precise and well-practised, the way of working excellent, the result exceeded all expectations”
“As a long-standing customer of the older generation, I can only express my satisfaction. Whatever the problem with the PC, one call is enough and help is practically on its way already, or it can be solved competently and remotely via TeamViewer. I can vouch for the expertise, reliability and friendliness. Based on this experience, I can only recommend them!”
“What I found very likeable and convincing was the individual work and the support that followed.”
“Even with tricky problems, we have always found a solution so far. Very committed to the task and always reachable.”
“The work processes precise and well-practised, the way of working excellent, the result exceeded all expectations”
“As a long-standing customer of the older generation, I can only express my satisfaction. Whatever the problem with the PC, one call is enough and help is practically on its way already, or it can be solved competently and remotely via TeamViewer. I can vouch for the expertise, reliability and friendliness. Based on this experience, I can only recommend them!”
“What I found very likeable and convincing was the individual work and the support that followed.”
“Even with tricky problems, we have always found a solution so far. Very committed to the task and always reachable.”
“The work processes precise and well-practised, the way of working excellent, the result exceeded all expectations”
“As a long-standing customer of the older generation, I can only express my satisfaction. Whatever the problem with the PC, one call is enough and help is practically on its way already, or it can be solved competently and remotely via TeamViewer. I can vouch for the expertise, reliability and friendliness. Based on this experience, I can only recommend them!”
“TOP service. They respond very well to individual customer requests. Highly recommended.”
“Very competent, solution-oriented and pleasant service. Exactly how it should be!”
“Very friendly, professional and competent. Patiently answers even a layperson’s silly questions and helps you out of the chaos. Gave great advice and arranged everything when I bought a new Airbook. Any time again, many thanks!”
“fast and helpful service, set up my workspace in no time at all”
“TOP service. They respond very well to individual customer requests. Highly recommended.”
“Very competent, solution-oriented and pleasant service. Exactly how it should be!”
“Very friendly, professional and competent. Patiently answers even a layperson’s silly questions and helps you out of the chaos. Gave great advice and arranged everything when I bought a new Airbook. Any time again, many thanks!”
“fast and helpful service, set up my workspace in no time at all”
“TOP service. They respond very well to individual customer requests. Highly recommended.”
“Very competent, solution-oriented and pleasant service. Exactly how it should be!”
“Very friendly, professional and competent. Patiently answers even a layperson’s silly questions and helps you out of the chaos. Gave great advice and arranged everything when I bought a new Airbook. Any time again, many thanks!”
“fast and helpful service, set up my workspace in no time at all”
“TOP service. They respond very well to individual customer requests. Highly recommended.”
“Very competent, solution-oriented and pleasant service. Exactly how it should be!”
“Very friendly, professional and competent. Patiently answers even a layperson’s silly questions and helps you out of the chaos. Gave great advice and arranged everything when I bought a new Airbook. Any time again, many thanks!”
“fast and helpful service, set up my workspace in no time at all”
All reviews with a written comment from our profile on ProvenExpert.com, with abbreviated names; German reviews are shown in translation. 14 reviews in total, averaging 4.91 out of 5 stars (as of October 2026). ProvenExpert describes there how it ensures that reviews are genuine.
Start without scheduling pressure: you get an initial assessment in a short first conversation — by phone or via the contact form. After that: no contract without an IT inventory, no handover without a plan.
You briefly describe your situation — by phone or via the contact form — and we recommend suitable modules and an SLA tier. No scheduling pressure and no obligation.
Online configurator in developmentWe review your systems, contracts and licences and document what is in place — including any risks.
on site or remoteYou receive the right modules with an SLA tier and a fixed monthly price. No jargon, all in one overview.
promptly after the reviewWe set up monitoring, backups and access and take over day-to-day operation — as smoothly as possible for your team.
with minimal disruptionJust one project? Whether it’s a network, a cloud migration, a new phone system or an IT move: we also carry out individual projects — in step 03 you then receive a project quote instead of a monthly price. Ongoing support is not a prerequisite.
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